General Questions

Find a short list of our most frequently asked questions.

Our vehicles are kept impeccably clean and maintained. Every vehicle is inspected and cleaned daily and exceed the Department of Public Safety standards to promote our employees and client’s health and safety. We practice appropriate infection control practices with our drivers and vehicles to maintain the cleanest and safest environment for everyone.

Our goal is to meet each client’s transportation needs in a timely manner. While we request a 24-hour cancellation, we understand situations arise that require our clients to reschedule. We will consider each request on an individual basis.

TruCare uses state of the art software that tracks our vehicles at all times. Our office uses 2-way communication with all drivers so that they can be reached at any given time. It is always our goal to ensure our drivers and our client’s safety. All communication with our drivers must be made through our office. If there are any issues regarding transportation, please contact our office and allow us to contact our drivers for you.

Trucare strives to be the best in customer service with the most affordable rates. Please contact our office for details. We look forward to assisting you with your transportation needs.

TruCare strives for the best in customer service. This would never be our intention. We care about your safe transport. If this happens the client should call our office so that we can communicate where the issue is and facilitate transportation in a timely manner. We will always strive to provide the very best in safe and timely transportation. Your opinion matters to us.

While our office is located in Clermont county our area covers mainly Clermont, Hamilton, Butler and Warren Counties.

All of our drivers must pass a comprehensive background check, drug and alcohol screen with zero tolerance, CPR and first aid certifications and completion of passenger assistance certification course.

Please click on the “join our team” link to view open positions. Please keep in mind all employees must pass a background check and drug/alcohol screen. We look forward to talking to you soon.


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